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Terms, Conditions & Return Policy

Delivery is normally made within 7 working days, although in some circumstances due to the bespoke nature of the product, delivery may take up to 28 days. If delivery is delayed, the customer will be notified within 72 working hours of an order being placed by email.

If for any reason you decide your product ordered from EnglishBrackets.co.uk is not suitable, please return the item within 14 days. The product must be returned in an unused state, including original unbroken packaging. For all goods returned the buyer is responsible for the carriage costs and arrangements.  For all goods returned their will be a 25% restocking charge applied. If the goods are returned damaged the cost of repair will also be deducted from the final refund. The original cost of carriage to the customer will not be refunded. 

Please note if the product has been specifically manufactured for the customer, refunds or returns will unfortunately not be acceptable.

We only currently supply to the United Kingdom and our website will charge delivery accordingly. For orders outside of the UK please kindly contact us by email.

Due to the manufacturing process, delivery dates may fluctuate by 1-3 days. However the customer will be notified by either telephone or email well in advance. Faulty goods must be returned by the buyer for inspection, upon investigation if the product is found to be inherently faulty the cost of return and the cost of the goods will be refunded in full within 5 working days. Due to the nature of the product, the customer must be at the delivery address to accept delivery.

Unfortunately we cannot accept claims for goods which are damaged if upon signing for the goods you have not mentioned this. If goods are being collected by English Brackets, it is the customers responsibility to ensure the goods are adequately packaged.  If damage is caused to the product during the return journey due to inadequate packaging, the cost of the repair will be deducted from any refund given. 

If you would like additional information or have any questions, please feel free to contact our sales department on 01691 610952 or email support@englishbrackets.co.uk. Thank you.

Christmas Delivery

We will endeavour to dispatch all goods ordered before our annual Christmas shut down on the 21st December 2018.

For made/prepared to order items, please allow an extended 2-week lead time due to the works Christmas shutdown.

For all regular orders placed after week commencing 17th December it is difficult to guarantee pre-Christmas delivery. We do rely on national couriers to deliver to our customers, this process is normally completed within 48 hours of dispatch. Please note that couriers can experience slight delays due the influx of deliveries at this time of year. 

We may rely on a local works to supply or create certain items and this can at times cause unexpected delays which are outside of our control. Any potential delay will be advertised with an approximate lead time on our website. Failing this our customer service team will be in touch at the earliest opportunity to advise as to any delays or alternatives that are immediately available. 

All orders received after the 20th December will be processed after the 2nd January 2019 including those with Next Day Delivery.